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      <OFFICIALNAME>Autobahnen- und Schnellstraßen-Finanzierungs-Aktiengesellschaft</OFFICIALNAME>
      <NATIONALID>FN92191a</NATIONALID>
      <DOMAIN>Federal</DOMAIN>
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      <P>CAT2025 - Asfinag Contact Center (CAT2025)</P>
    </TITLE>
    <REFERENCE_NUMBER>122044|512600040</REFERENCE_NUMBER>
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    <SHORT_DESCR>
      <P>Für die Kommunikation mit ihren internen und externen Kund:innen betreibt die ASFINAG eine Contact Center mit mehreren Hotlines auf einer älteren Bestandslösung. Dieses soll zukünftig auf einer modernen Cloud Contact Center Lösung laufen, welche über die gegenständliche Ausschreibung beschafft werden soll.</P>
      <P>Basisangebot</P>
    </SHORT_DESCR>
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        <CPV_CODE CODE="72265000" />
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      </CPV_ADDITIONAL>
      <CPV_ADDITIONAL>
        <CPV_CODE CODE="72263000" />
      </CPV_ADDITIONAL>
      <DURATION TYPE="MONTH">72</DURATION>
      <DATE_END>2031-11-30</DATE_END>
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    <AWARDED_CONTRACT>
      <DATE_CONCLUSION_CONTRACT>2026-01-27</DATE_CONCLUSION_CONTRACT>
      <NB_TENDERS_RECEIVED>2</NB_TENDERS_RECEIVED>
      <NB_SME_TENDER>0</NB_SME_TENDER>
      <NB_SME_CONTRACTOR>0</NB_SME_CONTRACTOR>
      <CONTRACTOR>
        <ADDRESS_CONTRACTOR>
          <OFFICIALNAME>Mitel Austria GmbH Mitel Direct Channel Austria</OFFICIALNAME>
          <NATIONALID>310085h</NATIONALID>
        </ADDRESS_CONTRACTOR>
      </CONTRACTOR>
      <VAL_TOTAL CURRENCY="EUR">3998219.83</VAL_TOTAL>
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    <ABOVETHRESHOLD />
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